SHIPPING AND RETURNS

Thank you for ordering with Yuxibu. 

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Depending on your choice of shipping, our deliveries follow the respective delivery time. When the package has arrived at the buyer's place, the buyer needs to pick it up within 14 days. Delivery has been done when the buyer or a representative of the buyer has picked up the package. 

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Shipping is calculated at the time of purchase for all domestic shipments based on your choice of time of delivery. Shipments are sent from Oslo, Norway.

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If you have any questions regarding your order please email us at contact@yuxibu.com or use our contact form.

 

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International Shipping

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Yuxibu ships internationally with USPS First Class International or USPS Priority International, and DHL upon request. 

Transit times with DHL are generally 3 business days but may be delayed by customs. To determine transit time for your country using DHL please click here.

Countries with known problems at customs that may reject or delay the arrival of your shipment are: Spain, France, Mexico and most of Latin America. Yuxibu is not responsible for any shipments that are held at customs.

Yuxibu is not responsible for any additional duty or customs fees.

 

Tracking

Customers will receive a tracking number from UPS once their shipment has been sent. Please use the tracking number provided to you to track your shipment at www.ups.com or www.usps.com.

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If you are having problems tracking your shipment, please email us at contact@yuxibu.com to request your tracking number.

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Defective goods:

If you have received defective goods please contact our customer service department as soon as possible, and no later than 2 months after discovery of the defect, at contact@yuxibu.com and we will resolve the matter.